Learn about our refund processes, cancellation procedures, and your rights when using iPayu payment services.
Refunds requested by customers must be processed under merchant refund policies. iPayu facilitates these refunds after careful verification.
Platform service fees are non-refundable, except where mandated by law or in cases of demonstrable service failures.
Accounts may be cancelled with 30 calendar days prior written notice. Final settlements will be made within 7 business days after account closure.
This Refunds & Cancellation Policy details the procedures and guidelines for refund requests and account cancellations related to iPayu services, in compliance with Indian law including the Consumer Protection Act, 2019.
Please note refund eligibility depends on the merchant's terms and can vary by payment method.
Refund requests initiated by customers will be processed by merchants directly according to their refund policy. iPayu assists in communicating and facilitating refunds after merchant approval.
Platform service fees are generally non-refundable except where legally required or in cases of clearly proven service failure.
We may issue refunds or credits in cases including but not limited to:
Account holders may cancel their iPayu account by submitting a cancellation request and providing at least 30 calendar days' written notice.
Please note: You remain liable for any chargebacks or disputes arising within 180 days post account closure.
For refunds or cancellations inquiries, please contact:
Please provide transaction details for faster resolution.
